Privacy Policy

Our company is wholly committed to both protecting and respecting your privacy.

Along with our Terms and Conditions, this policy outlines the collection and processing of your personal information by us. To fully understand our practices regarding your personal data, please read the policy information carefully.

Following the Data Protection Act 1998, the data controller is Alpha Groundcare.

Information we collect

The following personal data may be collated and processed by us:

•    1.1 Any information that is provided by you when filling out forms on alphagroundcare.co.uk (our website). This can include: submitted booking enquiries via the website or through email, requests for further services, or problem reports. Information can include your name, telephone number, address, age, email address, username, password, property details, credit card information, personal description, information regarding pets, as well as any photos you may have provided.

•    1.2 We may keep a record of any correspondence between you and the company.

•    1.3 You may be contacted in regards to completing surveys for marketing purposes. You are in no way obligated to respond.

•    1.4 We may collect technical information when you access our website. This can include information such as: your IP address, browser and operating system type. You will not be identified using this information, which is statistical data only.

•    1.5 Other information, including weblogs and accessed resources, traffic and location data, required for billing purposes may also be collected.

•    1.6 Some carefully-selected third parties may provide us with information about you.

Cookies

Cookies are used by our website to distinguish you from other users. This is done to provide the best user experience.

Data storage:

•    1.7 Alpha Groundcare can protect your data, but we cannot in any way guarantee the security of personal data that is transmitted to our website. Any transmission of data is done at your own risk.

Information usage

•    1.8 Our company uses your information to:

(a)    Provide the best presentation of our site content for your device.
(b)    Arrange service provision and manage booking enquiries.
(c)    Allow you to participate in interactive service features.
(d)    Carry out and complete our contractual obligations for you.
(e)    Notify you about changes/alterations to our content and provisions, including website or services.
(f)    To provide you with useful information about services and goods which we think may be of interest to you. This can include information provided by third parties. You retain the right to opt out of receiving these messages at any time by following the contact details below.

•    1.9 Information shared with your allocated service provider may include:

(a)    Your name, contact details and address;
(b)    Details about your premises, including photographs provided, as well as services required;
(c)    The quote we have provided (non-binding);
(d)    Your payment info.

Information disclosure

•    1.10 Your personal information can be disclosed to any member of our company group, as outlined in the UK Companies Act 2006, section 1159.

•    1.11 Information disclosure to third-party companies:

(a)    Your data may be disclosed to any prospective buyer or seller of any business assets sold or purchased by the company;
(b)    If the company’s assets are acquired by a third party, the personal data of customers will be transferred;
(c)    We retain the right to disclose/share any of your personal data to conform to legal obligations, to enforce our terms and conditions of supply, website terms of use, as well as other agreements. This includes exchanging information with exterior organisations to protect against fraud and also for for credit risk reduction.

Your rights

•    1.12 You retain the right to refuse that our company processes your personal data for the purpose of marketing.
•    1.13 The Data Protection Act 1998 gives you the right to access information held about you.

Links to third party websites

Our site may contain links to/from affiliated and partner websites. Our company cannot be held responsible for the content or privacy policies of such sites, and we do not accept liability for them.

Privacy policy changes

You can find any changes or amendments to our privacy policy on this page. In case you have any questions, comments or queries regarding Alpha Groundcare’s privacy policy, please get in touch with us via email, or call us on 01344 534634.